Get all your front agents and back office users engaged and controlled via wowdesk's collaborative communication process.
Provide capture and resolution of complaints beyond the customer service department to all channels – call center, IVR, Internet, e-mail, face-to-face, SMS, and mobile.
Automate the process of filtering out the noise from your social network, understanding the conversations, identifying the relevant content, and using it appropriately.
Automate and standardize the way you communicate with customers and users via predefined correspondence templates for different channels.