Creating categories and subcategories

NABD allows you to create specific categories and subcategories to help organize cases when setting up your case routing and SLA rules.  

The categories you define can be anything that you need product lines, clients, etc. Create whatever helps you organize the incoming questions, issues, and comments from your customers.

Within each category, you can create as many subcategories as you need. Setting up subcategories is really helpful if your categories are made up of a large number of products/services. Subcategories will allow your case routing to be as fine-tuned as possible.

To create case categories:

If you want to display description for each subcategory in Edit case screen check "show description" and enter description in the text area during add subcategories.