Creating and using a Facebook template

NABD allows users to respond to customer Facebook submissions directly from NABD. Your users can select the templates you create here to quickly respond to all customer comments and issues without having to log in to Facebook.

You can set up as many Facebook templates as you need. Just give each template a unique name and description so you can locate the template when you need it.

To create a Facebook template:

  1. From your left main menu, select Correspondence templates.

  2. Click Add (upper right side of page).

  3. On the Correspondence Templates page, type a name for your Facebook template. You can also add a description. A description is helpful if you are planning to create and use multiple templates.

  4. Check FB for a Facebook template.

  5. Type the text that you want to appear in this Facebook template in the Template field.

  6. To the right of Custom fields, type a code between the <<   >>. Then select the information you want to appear in the Facebook template from the drop down to the right. In the sample below, the case number will appear where <<f1>> appears in the Template text field. Click Add when you are finished adding custom fields.

    You can create many custom fields for your Facebook replies. The options available in the drop down include:

  7. When you're done, click Save.