Managing corporate users

A user with corporate administrator access can add, edit, and delete users from wowdesk.

To add a user:

  1. From your top menu, select Manage Corporate Users.



  2. On the Corporate User Profile page, click Add.



  3. Type a Name, e-mail, username and password, then confirm the password

  4. Type your ID number. Select the ID type from the drop down.

  5. Upload your image.

  6. Add the contact information including gender, birthdate, telephone, mobile fields, fax number and job.

  7. Enter detailed address and contact information. Remember, you must select a country and city for the administrator and also include a street address.

  8. Select your preferred contact method and case submission method from the drop downs. Also select your category and check hide my contact details if necessary.

  9. At last, you can select this corporate's scope from the drop down.



  10. Click Save.

    The user is added to your corporate account.

 

To edit an existing user:

  1. From your top menu, select Manage Corporate Users.



  2. On the Corporate User Profile page, locate the user you want to modify. Under the Options column, click the Edit link.

  3. On the Customer Registration page, update the user's information as necessary. You can update the user's user name and password, address, contact information, submission method, etc.

  4. If you're finished, click Save.


    The user's information is updated.

 

To delete users from wowdesk:

  1. From your top menu, select Manage Corporate Users.



  2. On the Corporate User Profile page, locate the user you want to modify. Under the Options column, click the Delete link.

  3. Click Yes when prompted.


    This user is deleted from your account.