Overview of wowdesk

wowdesk is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing an end-to-end view of customer cases, issues, concerns, and queries. wowdesk integrates with 3rd-party applications, devices, and databases including active directory, CRM, 2 factor authenticators and biometrics, call center, and telephony.

wowdesk was built according to ISO 10002:2004 specifications by creating a customer-focused environment with an open, effective, and easy-to-use cases/case management process and enhancing the organization's ability to improve its product, customer service, and customer's satisfaction.

Highlights of wowdesk include:

Corporate and personal customer registration

You can set up your own advanced customer service desk in few minutes with pre-configured automation scenarios. Both corporate and individual customer accounts can be self created by your customers or by your agents.

Once accounts are registered, customers can start using your portal or reach you via all your available communication channels. Corporate admins can manage users access and authorization based on their privileges.

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Benefits: What can wowdesk do for you

Deployment options

Understanding the case life cycle