Submitting a case by walking customer (not registered with NABD)

NABD allows you to submit a case for a customer not registered with NABD.

To submit a case by walking customer:

  1. On the Sign In page, click the Submit a new case without registration link.

  2. On the Case request page, type the subject and case description.

  3. Next indicate if the case applies to an organizational unit and if the case is for a product or service (if not, check Other).

  4. Select the case type and number of cases. If you select Group case, also include the number of cases. You can also include a reference number and case source.

  5. Select the product/service and group that apply to this case. Also select a category and subcategory if applicable.

  6. Select the location of the case  country and city are required. You can also enter a street address, zip code, and district if applicable.

  7. Enter any suggestions for the case resolution in the Suggestions box. You can include a suggested resolution (this is a good place to add any customer suggestions), the responsible organization, case summary, and target date for completion. This information will be viewable by anyone working on the case so remember to include any information that will help close this case as quickly as possible.

  8. Attach any files that apply to the case. Be sure to include anything the customer provides as supporting documentation. Click Add.

  9. If you're finished, click Save.

    Your new case has been created. This case is immediately submitted.