Creating and using a Twitter template

NABD allows you to set up templates that you can use when responding to your customer's cases submitted via Twitter.

You can set up as many Twitter templates as you need. Just give each template a unique name and description so you can locate the template when you need it.

To create a Twitter template:

  1. From your left main menu, select Correspondence templates.

  2. Click Add (upper right side of page).

  3. On the Correspondence Templates page, type a name for your template. You can also add a description. Adding a description is a good idea if you are planning to create and use multiple templates.

  4. Check Twitter as the template.

  5. Type the text you want to appear in your Twitter template.

    To the right of Custom fields, type a code between the <<   >>. Then select the information you want to appear in the Twitter template from the drop down to the right. In the sample below, the case number will appear where <<f1>> appears in the Template text field. Click Add.

    You can create many custom fields. The options available in the drop down include:

  6. When you're done, click Save.

    This Twitter template is now available for you to use.