NABD uses a powerful, unified channel integration. The capture and resolution of cases can be extended beyond the customer service department to all channels – call center, IVR, Internet, e-mail, face-to-face, SMS, mobile, etc.
You can integrate with your social media pages, collect posts, and provide responses to identified issues and concerns.
NABD allows you to receive customer cases via these social media sources:
You can set up these support channels via the Channels configuration page.